Frequently asked questions.

Yes — multi-plant sourcing is the core of our Total Pallet Management program. We currently run multi-plant pallet supply for several Fortune 500 manufacturers across the United States, Canada, and Mexico. One account team, consolidated invoicing, national rebates, custom per-plant reporting.

ePallet manufactures in-house at owned and operated facilities, operates a vetted partner network of 1,600+ vendors across North America, and bundles sourcing, logistics, reporting, and recycling into a single contracted program. A typical regional supplier ships pallets — we run a managed program.

Headquarters is in Lakewood, Ohio. Manufacturing runs at owned and operated ePallet facilities — Sugarcreek, Middlefield, Byesville, and Walhonding. Trusted vendor partners and regional teams cover every major US market and span into Canada and Mexico.

New hardwood and softwood pallets, reconditioned pallets, remanufactured pallets, custom-spec pallets (GMA, Costco, block, government, CP, EPAL-certified Euro, CP1), and alternative-material pallets in plastic, plywood, corrugated, steel, aluminum, and specialty configurations.

Yes. We operate in-house heat-treatment kilns at Sugarcreek, Middlefield, and Byesville with combined annual capacity above 1.2 million pallets. Every pallet is ISPM-15 stamped before it leaves our docks, with treatment documentation available on request for customs brokers and auditors.

TPM pricing is volume-based and built around your operation. Most engagements include national rebates, custom per-plant reporting, and consolidated invoicing. We quote after a short discovery call covering monthly volume, plant locations, pallet specs, current vendors, and the operational pain points driving the procurement review.

Yes. Full-loop logistics is core to TPM: repair-and-return programs to extend pallet lifecycle, scrap removal at customer facilities, FTL and LTL freight, drop-trailer service, and LoadSync Technology for route and cost optimization across multi-plant footprints.

Yes. ePallet holds the EcoVadis Bronze Medal (top 35% of audited companies globally, awarded October 2025). The audit covers all four EcoVadis themes — Environment, Labor & Human Rights, Ethics, and Sustainable Procurement — and the scorecard is available for procurement supplier-ESG packages.

Zero-landfill operations across every ePallet facility. Sawdust and wood fiber become animal bedding, firewood, landscaping mulch, and erosion-control silt socks. End-of-life pallets are repaired, reused, or recycled into mulch and biomass fuel. No part of the wood ever sees a landfill.

No. Pallet pricing is driven by volume, specification, lumber market, freight lane, and program structure — list pricing would mislead more than help. We quote per spec after a short discovery call about your operation.

In most multi-plant engagements, yes. Pallet Design System (PDS) consulting often reduces material in over-engineered pallets. Vendor consolidation eliminates duplicate freight and admin overhead. National rebates accrue across your plants instead of being lost across multiple regional suppliers. Typical savings range 6–15%, documented per engagement.

Both. Full truckloads, LTL, drop-trailer service, and emergency runs through our 1,600+ partner network. Reconditioned pallets are typically in stock at ePallet facilities for immediate shipment in standard and custom sizes.

Yes. Coordinated freight across plants is a core TPM service. LoadSync Technology optimizes routes and consolidates moves across the network — one accountable team manages the whole footprint instead of you managing five regional carriers and reconciling five invoices.