Privacy Policy

Last Updated: March 25, 2021

ePallet, Inc. and its subsidiaries and related companies (collectively “ePallet,” “our,” “we,” or “us”) are committed to respecting your privacy. We use the information we collect via,, and our other web properties, domains, and websites to provide you a positive customer experience, inform you of relevant logistics solutions and provide the most robust tools, supplies, and applications in the pallet management industry. This Privacy Policy applies to ePallet websites that link to or reference this Policy and describes how we handle your information collected through such sites. By visiting our website or using any of our services, you consent to ePallet’s collection, use, disclosure, transfer and storage of information relating to you as set forth in this Privacy Policy. ePallet may review and update this Privacy Policy without prior notice. If we change this Privacy Policy, the updated policy will be posted to this page and the date first written above shall indicate its effective date.

Information Collected by ePallet

We may collect data, including personal information, about you as you use our websites, services, and interact with us. Examples of personal information we may collect includes names, business title, addresses, e-mail addresses, preferences, information necessary to fulfill requests, and telephone numbers. We may also collect information that is related to you but that does not personally identify you.

We collect such data for many reasons, including but not limited to: processing a transaction, providing you with information about your transaction, enabling the use of certain web tools, providing you information about other services available, providing customer service, or responding to your inquiries.  We may also collect and use such data in order to comply with legal and regulatory requirements and for benchmarking and analysis.

We may also collect IP addresses, usage statistics, browser information and other information generated by your use of our websites through the use of cookies, web logs, beacons, and other similar tools. This information allows us to understand and improve the customer experience on our websites and for administration, personalization, security, and analysis purposes.

In order to provide services to you and improve ePallet’s websites, we may engage the services of third-party service providers and/or vendors. In the process of supplying services to ePallet, these third-parties may need to collect information about you or we may need to provide your information to them.

ePallet may also collect information about you from other sources to help us correct or supplement our records and improve the quality or personalization of our services to you.

While not always collected through our websites we collect and store information about every shipment and transaction handled by us so that we can efficiently provide the services you require. We use information about our customers, their shipments, and their shipping activity to provide or enhance our services, to communicate with our customers about additional services they may find of value, to establish credit, to bill for services, to comply with government regulations, and to build a more complete picture of our customers and our interactions.

Notwithstanding the foregoing, personal information does not include any information which is excepted from such inclusion by statute or regulation.

Information Security

We employ physical, administrative and technical safeguards and security techniques to appropriately protect confidential information from unauthorized access, use, and disclosure.

Although we work hard to protect personal information that we collect and store, the Internet is not 100% secure and we cannot guarantee or warrant that our safeguards will prevent every unauthorized attempt to access, use or disclose your information, therefore we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.

Because of the nature of pallet management and logistics services and the varied parties involved in providing services to you, we cannot maintain complete confidentiality of information that is printed and placed in plain view on a shipment or package or that is required to be disclosed in order to arrange, perform, or manage services for you.

Changing Your Information with ePallet

Registered customers may contact ePallet by phone as provided below to request a change to registration information. You are entirely responsible for any and all activities that occur under your account.

Sharing Information with Third Parties

ePallet may disclose information with third-party vendors and service providers that work with ePallet, or to other ePallet companies. We will only share information to these vendors and service providers to help us provide a product or service to you. Examples of third parties we work with are call center operators, shippers, servicers, transportation service providers, brokers, information processors, and financial institutions. Third parties that help us provide the services to you only have access to the information necessary for them to complete their service.

ePallet may be required to disclose personal information to the authorities, law enforcement agencies, government agencies, or other legal entities. We may disclose information as required by law, litigation, or as a matter of national security in the following situations:

a) to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;

b) in the event of an emergency that threatens an individual's life, health, or security; or

c) to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, interference with our rights or property.

Our websites or services may link to third party web websites, services, and applications. ePallet is not responsible for any personal information collected through such third-party sites and services. Information collected on such sites and services is governed through the third party's website's privacy policy and other policies. Any interactions you have with these web websites, services, or applications are beyond the control of ePallet. We urge you to read the privacy and security policies of any external websites.


We may use third-party Service providers to monitor and analyze the use of our websites and services.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the websites and services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you are a California resident and you’d like to request more information under the California Shine the Light law, you can contact us using the contact information provided below.

Do Not Track Signals

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

ePallet’s Use of Information for Marketing and Informational Purposes

Registered users and existing customers at times may receive newsletters and other promotional materials from us via e-mail or otherwise. Clear instructions are always provided to opt-out of future e-mails. Furthermore, print materials are sent to existing customers on a regular basis. You may also opt-out of these print mailings by contacting your ePallet representative.


Comments, suggestions, or materials sent or transmitted to us, or uploaded or posted by you to ePallet websites shall be deemed to be non-confidential. We will have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them. ePallet websites may feature bulletin boards, blogs or forums. Any information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums.

Our website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the websites or services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the websites or services.

Contact Information

If you have any questions or comments about this Privacy Policy, please do not hesitate to contact us at:

Phone: 888 805-9670


Postal Address:
ePallet, Inc.
14701 Detroit Avenue Suite 610
Lakewood, OH 44107